Privacy Policy

Q: Do you accept returns/exchanges?

Customers may return items through the return portal , purchased from oddsox.com within 30 days from the date of purchase on eligible for returns ( Return Policy ). Sox Boxes are excluded from exchanges. Products purchased elsewhere will need to be return to the merchant where the order was placed.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at oddsoxonline@gmail.com or mailing us at: ODD SOX LLC 7621 1124th Ave North, Unit D, Largo, FL, 33773, United States

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at oddsoxonline@gmail.com or by mail at ODD SOX LLC

FAQs

Shipping & Tracking

Tracking is automatically sent to your email address once the item is shipped. You can track your order via the USPS postal website.

If you have an account with Odd Sox, you can log into our account to track your order or check your order status at any time.

Shipping costs are determined by your merchandise, service level selected and
destination address. International orders may have duties (or custom tariffs)
and tax calculations for international shipments and are the customer's
responsibility. This will vary depending on the destination country customs
authorities.

Yes, Odd Sox ships internationally. Our
products can be shipped worldwide depending on USPS delivery regulations.

Duties (or custom tariffs) and tax calculations for international shipments are the customer's responsibility and will vary
depending on the final destination country customs authorities.

Orders are typically processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Estimated dates of delivery may be affected by holidays, recognized holiday dates, and carrier holiday schedules.

Most carriers deliver within 2-8 business days after taking possession of the package, depending on your proximity to our distribution center in Florida, US headquarters and distribution center.

USPS Estimated Delivery Times:

Standard Mail |4-8 Business Days

Priority Mail | 3-5 Business Days

Rush Shipping | 2-3 Business Days

International Shipping | 9-21 Business Days

Exchanges & Returns

Customers may return items through the return portal, purchased from oddsox.com within 30 days from the date of purchase on eligible for returns (Return Policy). Sox Boxes are excluded from exchanges.

Products purchased elsewhere will need to be return to the merchant where the order was placed.

See our return policy guidelines then visit our returns portal to start a return. Please include your name, order number, and the reason for the return in the email.

Checkout & Account Information

Address changes are not permitted; however, please email us at online@oddsox.com so that we can review the request and provide available options as soon as an issue is identified.

Once the order has shipped, you must contact the package carrier and inform them of the change in delivery address.

Cancellation requests are reviewed each day before orders are processed and we will work to honor any cancellation request, however, if the order has been processed and marked as shipped or is in transit with the carrier, canceling the order will not be possible. Please see our Return Policy on how to start a return once it has been delivered.

To use a discount code on your order proceed to the checkout page. Enter your discount code in the field marked "Discount Code" and click apply.

Odd Sox accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal and Shop.

Please Note: You are only eligible for Shop if your order is over $50.00 USD. Shop is a payment method split into 4 payments. You are subject to a credit check in order to qualify for Shop Payments.

If you no longer want to receive marketing email promotions from us, you can simply open an email from Odd Sox and scroll down to the bottom. Click "Unsubscribe" which will alert you that you have chosen to opt out of email messages from Odd Sox.

Order notifications will still be sent to you to confirm, track and notify you of your order status.

Sox Box Questions

Our Sox Box subscription requires an account to be made to ensure that you get styles that you prefer.

No. We have already marked our boxes down to the lowest available amount.

We're sorry to see you go! To cancel your Sox Box subscription, simply log into your ReCharge account and locate your subscription and select the dropdown to either Pause or Cancel the order.

Please provide us with feedback and your reasoning for canceling so we can improve our Sox Box subscription.

Odd Guarantee

The Odd Guarantee is so ODD you won't believe it.

We will do whatever it takes for you to be satisfied with your Odd Sox purchase! Within 30 days, if you're unsatisfied, we will do a full refund. No questions asked! But, you MUST send us a photo of how unhappy you are with our socks in the photo.

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