Shipping Policy

Holiday Shipping

Orders for the holiday season must be placed by 12/16/24. Carrier delays may impact deliveries once they leave the Odd Sox warehouse.

All shipping guidelines are for domestic orders. If you are located outside of the United States, we encourage you to order as soon as possible for Holiday deliveries.

Order Process & Shipping

  • Orders are not shipped or delivered on weekends or holidays. Estimated dates of delivery may be affected by holidays, recognized holiday dates, and carrier holiday schedules. 
  • Order cutoff time is 6 am EST during non-peak season.
  • Shipment notification and tracking are provided via email or text message once the order has been processed and picked up by the shipping carrier.
  • Buyers are responsible for providing a valid ship-to/delivery address at the time they confirm their order; we try our best to validate all addresses but will not be responsible for non-delivery due to missing information or invalid ship-to/delivery addresses.
  • Address changes are not permitted; however, please email us at online@oddsox.com so that we can review the request and provide available options as soon as an issue is identified.
  • Shipping charges and services for all orders or returned packages are non-refundable.
  • Cancellation Requests are reviewed each day before orders are processed and we will work to honor any cancellation request, however, if the order has been processed and marked as shipped or is in transit with the carrier, canceling the order will not be possible. Please see the Return Policy.

Domestic Shipping

  • Only applies to U.S. addresses using the economy ship method.
  • The United States includes the following: The contiguous United States, Hawaii and Alaska, as well as APO, FPO, Guam, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands and the Virgin Islands.
  • United States charges are determined by your merchandise, service level selected and destination address. All other international charges are reflected below.

Standard Shipping Rates

Orders are typically processed within 2 business days. Carrier time is dependent on shipping type and carrier volumes. Most carriers deliver within 2-8 business days after taking possession of the package, depending on your proximity to our distribution center in Florida, US headquarters and distribution center.

Priority & Express Shipping

Orders are typically processed within 1-2 business days, depending on when they were placed. Orders do not get processed on weekends at this time. USPS priority mail delivery times range from 1-3 business days, and carrier volumes once the package is taken possession of by the carrier. Orders to Alaska, Hawaii, APO & FPO require additional transit time.

International Shipping

International shipping is calculated based on several factors including the number of items purchased, the items weight, desired shipping speed, and the destination country.

Duties (or custom tariffs) and tax calculations for international shipments are the customer's responsibility and will vary depending on the final  destination country customs authorities. 

We are not responsible for delayed deliveries due to duties, tax or VAT payments owed.

Order Not Received

Orders delayed/no tracking updates for 7 days or more, contact online@oddsox.com for assistance.

Lost/Stolen Orders

Lost/Stolen orders are handled on a case-by-case basis.

Need To Make A Return Or Exchange?

Visit our return portal located in the footer and find out more in our refund and exchange policy.

Have Questions?

Try our FAQs below.

FAQs

Shipping & Tracking

Tracking is automatically sent to your email address once the item is shipped. You can track your order via the USPS postal website.

If you have an account with Odd Sox, you can log into our account to track your order or check your order status at any time.

Shipping costs are determined by your merchandise, service level selected and
destination address. International orders may have duties (or custom tariffs)
and tax calculations for international shipments and are the customer's
responsibility. This will vary depending on the destination country customs
authorities. 

Yes, Odd Sox ships internationally. Our
products can be shipped worldwide depending on USPS delivery regulations.

Duties (or custom tariffs) and tax calculations for international shipments are the customer's responsibility and will vary
depending on the final destination country customs authorities. 

Orders are typically processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Estimated dates of delivery may be affected by holidays, recognized holiday dates, and carrier holiday schedules. 

Most carriers deliver within 2-8 business days after taking possession of the package, depending on your proximity to our distribution center in Florida, US headquarters and distribution center.

USPS Estimated Delivery Times:

Standard Mail |4-8 Business Days

Priority Mail | 3-5 Business Days

Rush Shipping | 2-3 Business Days

International Shipping | 9-21 Business Days

Exchanges & Returns

Customers may return items through the return portal, purchased from oddsox.com within 30 days from the date of purchase on eligible for returns (Return Policy). Sox Boxes are excluded from exchanges.

Products purchased elsewhere will need to be return to the merchant where the order was placed.

See our return policy guidelines then visit our returns portal to start a return. Please include your name, order number, and the reason for the return in the email.

Checkout & Account Information

Address changes are not permitted; however, please email us at online@oddsox.com so that we can review the request and provide available options as soon as an issue is identified.

Once the order has shipped, you must contact the package carrier and inform them of the change in delivery address.

Cancellation requests are reviewed each day before orders are processed and we will work to honor any cancellation request, however, if the order has been processed and marked as shipped or is in transit with the carrier, canceling the order will not be possible. Please see our Return Policy on how to start a return once it has been delivered.

To use a discount code on your order proceed to the checkout page. Enter your discount code in the field marked "Discount Code" and click apply.

Odd Sox accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal and Shop.

Please Note: You are only eligible for Shop if your order is over $50.00 USD. Shop is a payment method split into 4 payments. You are subject to a credit check in order to qualify for Shop Payments.

If you no longer want to receive marketing email promotions from us, you can simply open an email from Odd Sox and scroll down to the bottom. Click "Unsubscribe" which will alert you that you have chosen to opt out of email messages from Odd Sox.

Order notifications will still be sent to you to confirm, track and notify you of your order status.

Sox Box Questions

Our Sox Box subscription requires an account to be made to ensure that you get styles that you prefer.

No. We have already marked our boxes down to the lowest available amount.

We're sorry to see you go! To cancel your Sox Box subscription, simply log into your ReCharge account and locate your subscription and select the dropdown to either Pause or Cancel the order.

Please provide us with feedback and your reasoning for canceling so we can improve our Sox Box subscription.

Odd Guarantee

The Odd Guarantee is so ODD you won't believe it.

We will do whatever it takes for you to be satisfied with your Odd Sox purchase! Within 30 days, if you're unsatisfied, we will do a full refund. No questions asked! But, you MUST send us a photo of how unhappy you are with our socks in the photo.

Contact us

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