Customer Service Representative

We're an up-and-coming company with an excellent product and a fun office environment. As a Customer Service Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support. Your role is crucial in ensuring our customers have a positive experience with our company. You will address inquiries, resolve issues, and assist customers with their needs promptly and professionally.

Workplace:

• Office located in Clearwater, Florida
• In person - This not a remote position.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner, addressing questions, concerns, and issues.
• Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
• Problem Resolution: Investigate and resolve customer complaints, issues, and inquiries, escalating complex problems to appropriate team members when necessary.
• Order Processing: Assist customers with order placement, tracking, and modifications while ensuring accuracy and timeliness.
• Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Team Collaboration: Collaborate with colleagues and other departments to resolve complex customer issues and improve overall customer experience.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Proficient computer skills and familiarity with customer service software systems.
• Positive attitude and a passion for helping people.

Benefits offered:

• Paid time off
• 401k
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules

Communication method(s) used:

• Email
• Phone

Job Type:

• Full-time

Pay Rate: 

• $14.00 - $17.00 per hour

Experience level:

• Previous customer service experience of one year is preferred but not required.

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday