Customer Service Representative (CSR)

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Customer Service Representative (CSR) APPLY NOW

In Person. Clearwater FL
18 - 20 usd / hour
Full time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Duties

  • Interact with customers via phone, email, and chat to provide information and assistance regarding products and services.
  • Handle inbound and outbound calls with professionalism and courtesy, ensuring a positive customer experience.
  • Analyze customer needs and provide tailored solutions to enhance satisfaction.
  • Process transactions accurately, including cash handling when necessary.
  • Maintain accurate records of customer interactions and transactions in our computerized system.
  • Collaborate with team members to improve service delivery and resolve complex issues.
  • Stay informed about product updates, promotions, and company policies to effectively assist customers.
  • Provide feedback on customer trends and areas for improvement.

Experience

  • Previous experience in customer service or sales is preferred.
  • Proficient in using office software and computerized systems for data entry and record keeping.
  • Bilingual candidates are highly encouraged to apply as language skills can enhance communication with diverse customers.
  • Strong phone etiquette with the ability to communicate clearly and effectively.
  • Experience with outbound calling is a plus, as it may be required for follow-up purposes.
  • Ability to analyze situations quickly and make sound decisions based on customer needs.

Join our team today if you are passionate about delivering outstanding customer service!

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."

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Have Questions?

Try our FAQs below.

FAQs

Shipping & Tracking

Tracking is automatically sent to your email address once the item is shipped. You can track your order via the USPS postal website.

If you have an account with Odd Sox, you can log into our account to track your order or check your order status at any time.

Shipping costs are determined by your merchandise, service level selected and
destination address. International orders may have duties (or custom tariffs)
and tax calculations for international shipments and are the customer's
responsibility. This will vary depending on the destination country customs
authorities. 

Yes, Odd Sox ships internationally. Our
products can be shipped worldwide depending on USPS delivery regulations.

Duties (or custom tariffs) and tax calculations for international shipments are the customer's responsibility and will vary
depending on the final destination country customs authorities. 

Orders are typically processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Estimated dates of delivery may be affected by holidays, recognized holiday dates, and carrier holiday schedules. 

Most carriers deliver within 2-8 business days after taking possession of the package, depending on your proximity to our distribution center in Florida, US headquarters and distribution center.

USPS Estimated Delivery Times:

Standard Mail |4-8 Business Days

Priority Mail | 3-5 Business Days

Rush Shipping | 2-3 Business Days

International Shipping | 9-21 Business Days

Exchanges & Returns

Customers may return items through the return portal, purchased from oddsox.com within 30 days from the date of purchase on eligible for returns (Return Policy). Sox Boxes are excluded from exchanges.

Products purchased elsewhere will need to be return to the merchant where the order was placed.

See our return policy guidelines then visit our returns portal to start a return. Please include your name, order number, and the reason for the return in the email.

Checkout & Account Information

Address changes are not permitted; however, please email us at online@oddsox.com so that we can review the request and provide available options as soon as an issue is identified.

Once the order has shipped, you must contact the package carrier and inform them of the change in delivery address.

Cancellation requests are reviewed each day before orders are processed and we will work to honor any cancellation request, however, if the order has been processed and marked as shipped or is in transit with the carrier, canceling the order will not be possible. Please see our Return Policy on how to start a return once it has been delivered.

To use a discount code on your order proceed to the checkout page. Enter your discount code in the field marked "Discount Code" and click apply.

Odd Sox accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal and Shop.

Please Note: You are only eligible for Shop if your order is over $50.00 USD. Shop is a payment method split into 4 payments. You are subject to a credit check in order to qualify for Shop Payments.

If you no longer want to receive marketing email promotions from us, you can simply open an email from Odd Sox and scroll down to the bottom. Click "Unsubscribe" which will alert you that you have chosen to opt out of email messages from Odd Sox.

Order notifications will still be sent to you to confirm, track and notify you of your order status.

Sox Box Questions

Our Sox Box subscription requires an account to be made to ensure that you get styles that you prefer.

No. We have already marked our boxes down to the lowest available amount.

We're sorry to see you go! To cancel your Sox Box subscription, simply log into your ReCharge account and locate your subscription and select the dropdown to either Pause or Cancel the order.

Please provide us with feedback and your reasoning for canceling so we can improve our Sox Box subscription.

Odd Guarantee

The Odd Guarantee is so ODD you won't believe it.

We will do whatever it takes for you to be satisfied with your Odd Sox purchase! Within 30 days, if you're unsatisfied, we will do a full refund. No questions asked! But, you MUST send us a photo of how unhappy you are with our socks in the photo.

Contact us

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