Job Summary:

A Key Accounts Coordinator is responsible for managing and maintaining relationships with important clients, often referred to as "key accounts." These are typically high-value customers who contribute significantly to the company's revenue.

Duties/Responsibilities:

●     Client Communication: Ensuring consistent and clear communication between the company and its key accounts.

●     Account Management: Overseeing the day-to-day needs and issues of these accounts, ensuring they are satisfied, and their needs are met.

●     Order and Inventory Management: Coordinating product orders, tracking deliveries, and managing inventory levels for key accounts.

●     Problem Resolution: Addressing any concerns or issues that arise with key accounts, such as delays, product issues, or billing concerns.

●     Reporting inventory as needed for key account team.

●     Inventory Transfers

●     Warehouse Zones

●     Returns

●     Creating sample Key Account orders.

●     Delivery PO receiving

●     Collaboration: Working with internal teams like sales, marketing, and logistics to ensure that the needs of key accounts are met efficiently.

Required Skills/Abilities:

●     Strong attention to detail and a commitment to maintaining high-quality standards

●     Excellent communication skills and the ability to work effectively in a team setting

●     Ability to thrive in a fast-paced environment and adapt to changing priorities

●     Strong leadership and team management abilities.

●     Proficiency in ERP (Microsoft Dynamic BC, WMS systems)

●     Excellent organizational and multitasking skills.

●     Problem Solving skills

●     Ability to work under pressure and meet deadlines.

Education and Experience:

●     A bachelor’s degree is preferred in Business Management, or equivalent experience in a similar role for up to two years.

●     Two years’ Proven experience as Key Account Coordinator or in a similar role.

●     Proficiency in ERP, WMS systems

Physical Requirements:

●     Prolonged periods of sitting at a desk and working on a computer.

●     Must be able to lift up to 20 pounds at times.

Core Competencies:

●      Communication-Effective verbal and written communication to interact with colleagues, clients, and stakeholders.

●     Organization-Ability to prioritize tasks, manage schedules, and maintain a structured work environment.

●     Attention to Detail- Meticulous focus on accuracy and thoroughness in completing tasks.

●     Time Management- Efficiently planning and managing one's workload to meet deadlines.

●     Adaptability- Flexibility to adjust to changing priorities and situations.

●     Problem-Solving- Identifying issues, analyzing options, and finding solutions.

●     Technical Proficiency- Expertise in relevant software like Microsoft Office Suite, email systems, and project management tools.

●     Customer Service- Providing excellent support and assistance to internal and external clients.

●     Confidentiality- Maintaining privacy and discretion when handling sensitive information.

●     Multitasking- Effectively managing multiple tasks simultaneously.

Integrity — Job requires being honest and ethical.